DISCOVER OUR CLOUD SERVICES SUPPORTING YOUR BUSINESS
With the support of our team, we help you get your business off the ground with our migration, support, backup and protection services.
Discover the services available from Esprinet and contact our Cloud specialists now to support your business.
Supporto per le soluzioni Cloud
Support for Cloud Solutions
Consultancy
services
Enablement
services
MIGRATION TO MICROSOFT 365 AND AZURE SERVICE
With this service, we aim to support our partners in migrating to Microsoft 365 and Azure cloud solutions.
The migration activity to Microsoft 365 includes the following macro-steps:
1. Initial assessment
- Identification of the source server (Exchange or other IMAP server)
- Defining the number of boxes to be migrated
- Defining the migration mode (all boxes at once or one group at a time)
2. Setting up the mailbox
3. Migration
- Client configuration YES/NO
4. Decomissioning Exchange migration deadline
- Instead, the migration to Azure will be structured through a project-based service.
BACKUP FOR MICROSOFT 365
Microsoft offers powerful services within the Microsoft 365 suites, but in some circumstances it may be useful to supplement the Microsoft Cloud solution with a complete third-party data backup service.
In recent years, many IT professionals and organisations have suffered costly data losses due to simple user error or external threats.
Backup for Microsoft 365 eliminates the risk of losing access and control of data, including Exchange Online, SharePoint Online, OneDrive for Business and Microsoft Teams data, so that it is always protected and accessible.
The Cloud is the ideal destination for Microsoft 365 backups due to its lower costs, simple deployment and unlimited scalability.
STANDARD 8X5 BRACKET
The STANDARD 8X5 support service for Microsoft Cloud solutions is aimed at resellers who want to delegate all support issues directly to their end customers or who need specialist remote technical support via a dedicated number.
Service: Monday - Friday 09:00 - 13:00 / 14:00 - 18:00
Dealer-only access via confidential email or in case of need by telephone or remote assistance
SLA of the service: 1.5 working hours
STANDARD PLUS 8X5 BRACKET
The Standard Plus 8X5 support service is aimed at Esprinet's dealer end customers who wish to delegate all direct support issues to their end customers.
The service includes the activation of a ticket management portal, which will be complemented by the activation of knowledge bases for registered customers.
Assistance: Monday - Friday 09:00 - 13:00 / 14:00 - 18:00 | "HOW TO" mode or telephone and/or remote assistance
Access for dealers only
SLA of the service: 1.5 working hours
GOLD SUPPORT 24X7
The Gold support service is aimed at dealers who want to delegate all service issues directly to their end customers or who need specialist technical support remotely via remote assistance and telephone with a dedicated on-call number outside working hours.
The proposed Gold system service is characterised by the availability of system experts for the Microsoft 365 and Azure platforms, with extended hourly coverage compared to Standard Support.
Assistance: 18.00 - 9.00 on working days, weekends and holidays
Dealer-only access, via confidential email or in case of need by telephone or remote assistance
SLA of the service: 1.5 working hours
MANAGEMENT OF AZURE VIRTUAL MACHINES
V-Valley will provide proactive remote support three hundred and sixty-five (365) days a year for V-Valley partners with tenants and subscriptions residing within V-Valley's Azure CSP platform for virtual machine management. Each SKU purchase provides support for a single virtual machine instance.
Service: Monday - Friday 09:00 - 13:00 / 14:00 - 18:00
AZURE BACKUP MANAGEMENT
V-Valley will provide remote proactive support for V-Valley Partners with tenants and subscriptions residing within V-Valley's Azure CSP platform for Azure backup management.
Service: Monday - Friday 09:00 - 13:00 / 14:00 - 18:00
Thanks to the Cloud Marketplace , it is possible to check and manage costs on time by having access to clear and simplified accounting of consumption and cloud services through advanced reporting and detailed invoicing.
With the CloudCheckr CMx platform, we can provide the indicators and all the information needed to reduce costs, maintain security and compliance, and optimise available resources.
CUSTOMISED CONSULTANCY FOR MIGRATION TO THE CLOUD
V-Valley provides consulting services for migrations, remote support, deployment, installations and configurations on Office 365, Azure, Exchange online, Dynamics and Cyber Security solutions.
SUPPORT HOUR PACKAGES
Possibility of defining support packages and consultancy hours for system-related technical interventions in ad hoc projects.
TRAINING AND CERTIFICATION
V-Valley provides multi-vendor training and certification, and is also a VUE Prometric Centre. It also organises ad hoc remote and in-person courses.